LivChat Child Safety and Anti-Exploitation Policy

At LivChat, we are committed to maintaining a secure and respectful environment for our global community. Protecting minors is a cornerstone of our commitment, and we enforce a strict zero-tolerance policy against child sexual abuse and exploitation (CSAE) as well as child sexual abuse material (CSAM). This document outlines our policies, enforcement actions, and user responsibilities to ensure a safe platform for all.

1. Age Restriction

LivChat is designed exclusively for users aged 18 and above.

• Users who misrepresent their age to access the platform will have their accounts suspended or permanently removed.
• The presence of minors in any form of content, including photos, videos, or other media, is strictly prohibited.

Our platform employs robust systems to verify user age and enforce these restrictions effectively.

2. Prohibited Content and Conduct

LivChat prohibits any content or behavior that involves the exploitation or abuse of minors, including but not limited to:

• Grooming or coercing minors for sexual purposes.
• Sextortion, trafficking, or other forms of sexual exploitation.
• Creating, sharing, or distributing CSAM.
• Depicting or encouraging minors to engage in unsafe activities.
• Sexualizing minors through discussions, simulated scenarios, or visual content, including photos, videos, animations, and illustrations.
• Individuals with a history of offenses against minors, including sexual assault, physical abuse, or trafficking, are strictly barred from using LivChat. We reserve the right to take preventive measures against individuals posing a potential risk to child safety.

Violators of this policy will face strict penalties, including permanent bans and referral to law enforcement authorities when necessary.

3. Reporting and Response

LivChat provides an accessible and efficient mechanism for reporting any safety concerns or policy violations:

• Users can report inappropriate content or behaviors through our in-app tools or via email at LivChat_tech@gmail.com.
• Incidents involving CSAE or CSAM are prioritized and escalated to appropriate authorities, such as the National Center for Missing & Exploited Children (NCMEC), as required by law.

If you become aware of any potential child exploitation, please report it immediately. Our team will prioritize the issue and take appropriate action, including engaging law enforcement if necessary. We are committed to ensuring that all reported issues are investigated and resolved in a timely manner.

4. Detection and Enforcement Mechanisms

To ensure compliance with child safety standards, LivChat employs a combination of advanced technology and manual oversight:

• Automated systems and trained moderators monitor content for violations of our child safety policies.
• Accounts operated on behalf of minors or bypassing age restrictions will be deactivated immediately.

In cases of severe violations, LivChat cooperates with relevant authorities to facilitate investigations.

5. Legal Compliance

LivChat adheres to all applicable child safety regulations, including:

• Reporting confirmed cases of CSAM to the relevant authorities.
• Maintaining a designated Child Safety Contact to address notifications from regulatory bodies or platform partners.

6. Education and Transparency

Raising awareness about online safety is an essential part of our mission. LivChat ensures that users are well-informed by:

• Publishing clear child safety guidelines accessible to all users.
• Providing educational resources on best practices for safe interactions.
• Issuing periodic transparency reports on policy enforcement and safety initiatives.

7. Commitment to Continuous Improvement

LivChat is committed to evolving our safety measures to meet the highest industry standards.

• We regularly update our policies and practices in response to emerging risks, legal changes, and technological advancements.
• Collaborations with law enforcement agencies, industry leaders, and child safety organizations guide our efforts to effectively protect minors.

LivChat is unwavering in its commitment to fostering a safe and supportive platform for all users. Through collaboration, innovation, and user accountability, we strive to create a space free from exploitation and harm.

For inquiries or further details regarding this policy, please reach us at LivChat_tech@gmail.com.